SHIPPING & RETURNS

UK SHIPPING

Shipping is free for all UK orders over £50. For orders under £50 shipping is charged at a flat rate of £3.95. All items are sent via Royal Mail First Class.

We aim to have your order sent to you within 5 business days. ​You will receive a shipping notification email once your order has been dispatched. 

 

If you haven't received your order after 5 business days and think it may be lost, please use the contact page to contact us or email hello@omgkittyclub.com and we will look into this for you.

INTERNATIONAL SHIPPING

International shipping is charged at a flat rate of £15. All items are sent via Royal Mail and includes tracking.

Delivery times will vary. ​You will receive a shipping notification email once your order has been dispatched. The recipient is responsible for any taxes or duties charged by customs for all international orders.

 

If you haven't received your order after 15 business days and think it may be lost, please use the contact page to contact us or email hello@omgkittyclub.com and we will look into this for you.

RETURN & EXCHANGE POLICY

Returns are accepted on UK orders providing the item is unused and undamaged. Our return policy lasts 14 days from dispatch date.
 

If you wish to return your item it must be unused and returned in the same condition and packaging that you received it in and must be returned within 14 days of dispatch in order to receive a full refund, excluding any delivery charges. The buyer is responsible for the return shipping fee. Once the return is received by OMG Kitty a full refund for the item, excluding any delivery charges, will be made to your original method of payment.

If you would like to return an item, please contact us at hello@omgkittyclub.com for our return address. Please obtain proof of postage as we cannot guarantee that we will receive your returned item.

International orders are non-returnable. All international orders are considered final sale once shipped and are not eligible for a refund or exchange.