Returns are accepted on all unused and undamaged items. Our return policy lasts 14 days since date of delivery. 

If you wish to return your item it must be unused and returned in the same condition and packaging that you received it in and must be returned within 30 days of dispatch in order to receive a full refund. The buyer is responsible for the return shipping fee. Once the return is received by OMG Kitty a full refund for the item, excluding any delivery charges, will be made to your original method of payment.

If you would like to return an item, please contact us via the contact page or email us at to arrange a return and where it should be sent to. To complete your return, the item must be unused and in the same condition you received it in and have a receipt or proof of purchase.

*Unfortunately we are unable to accept returns or exchanges on personalised items and/or framed prints as these are made to order.*


If your order has arrived to you damaged, please contact us via the Contact Page or email us at to tell us so we can arrange next steps.


If your personalised print has arrived with the wrong information on which was a fault on our part, please let us know and we will reprint for free. If your personalised print has the wrong information on it due to us being supplied with the incorrect information from the customer, we charge a reprinting fee of £10.