ARE OMG KITTY PRODUCTS MADE IN THE UK?
Yes! All items are designed, printed and manufactured in the UK.
CAN I GET MY PRINT FRAMED?
Yes! We sell black and white frames in all A sizes. If you choose the framing option when purchasing your print, it will arrive to you framed and ready to hang.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Paypal payments and all debit and credit cards.
HOW DO I USE A PROMO CODE?
Promo codes can be entered at checkout for your discount to be applied.
CAN I CANCEL OR CHANGE MY ORDER?
If you have made a mistake with your order and want to change or cancel it please email us at hello@omgkittyclub right away. We act on all orders pretty quickly so it may not be possible to change your order but we will see what we can do.
WHAT IS YOUR SHIPPING POLICY?
Shipping is free on all UK orders over £30. For orders under £30 shipping is charged at a flat rate of £2.50 for UK customers. Shipping is charged at a flat rate of £20 for international customers. For more information please see our full shipping policy here.
WHAT IS YOUR RETURNS POLICY?
Returns are accepted on all undamaged and unused items within 14 days since the date of delivery. Unfortunately we do not accept refunds on personalised items. For more information please see our full returns policy here.
DO YOU DO COMMISSIONS/FREELANCE WORK?
If you would like to discuss a commission or design request please get in touch at via the contact page or email us at email@example.com with information about your project.
DO PERSONALISED ITEMS TAKE LONGER TO MANUFACTURE THAN STANDARD ITEMS?
Yes, during busy periods. As personalised prints are custom made, lead times can be up to 5-7 working days.